Retaj Medical Center respects the privacy of visitors who use its public website. This Website Privacy Policy explains how personal information is collected, used, stored, disclosed and protected when a visitor browses the website, submits an appointment or callback request, or sends an online enquiry.
This policy applies only to information collected through the public website and associated website forms. It does not apply to medical records, clinical notes, treatment information, laboratory or radiology results, prescriptions, insurance records, billing records, or other information created or maintained by a Retaj Medical Center healthcare facility during the provision of healthcare services. Those records are governed by the relevant facility privacy notice, consent process and applicable healthcare requirements.
Business name: Retaj Medical Center
Website: https://retajmedical.com/
Address: An Nisaylah St - Shakhbout City - MSH24 - Abu Dhabi
Telephone: +971 2 66 55 644
Email: contact@retajmed.ae
Depending on the website function used, Retaj Medical Center may collect the following information:
When a visitor accesses the website, the website platform and approved technical providers may automatically collect limited technical information, including:
The public website does not provide access to patient medical records, the electronic medical record system, laboratory results, radiology results, prescriptions, insurance records or billing records.
However, the specialty or service selected by a visitor may reveal limited information about the visitor's healthcare interest. Retaj Medical Center therefore treats appointment and callback requests as confidential and limits access to authorized personnel who need the information to respond.
Retaj Medical Center may use information collected through the website to:
Where consent is required, Retaj Medical Center will request it through clear wording and a positive action, such as selecting an unticked checkbox before submitting a form. The consent record should include the date and time, the form submitted and the version of the privacy notice presented to the visitor.
A visitor may withdraw consent for consent-based processing by contacting Retaj Medical Center. Withdrawal does not affect processing completed before the withdrawal and does not prevent Retaj Medical Center from retaining information where retention is required for security, legal, complaint-handling or other lawful purposes.
Information submitted for an appointment, callback or enquiry will not automatically be used for direct marketing. If Retaj Medical Center wishes to send promotional messages, campaigns or offers, it will obtain separate consent where required.
Any marketing consent must be optional, separate from the appointment request, unticked by default and capable of withdrawal. Refusing marketing does not affect the visitor's ability to request an appointment or receive service-related communications.
The website may use cookies and similar technologies to operate securely, remember preferences, understand website usage and support approved third-party features. Cookies may include:
Non-essential analytics or marketing cookies should be activated only after the visitor has been given an appropriate choice through the website cookie banner. Visitors should be able to accept all cookies, reject non-essential cookies or manage their preferences.
The actual cookies, providers, purposes and durations should be listed in the website cookie settings and reviewed whenever website plugins, analytics services or marketing tools are changed.
Retaj Medical Center may share website information only where necessary and with appropriate controls. Recipients may include:
Retaj Medical Center does not sell website visitors' personal information. Service providers are expected to process information only for authorized purposes and to maintain appropriate confidentiality, privacy and security measures.
The website and its forms may be supported by approved website, hosting, email, analytics and communication providers. Retaj Medical Center maintains records of the systems and providers used to collect, transmit and store website information.
Where website information is transferred or accessed outside the UAE, Retaj Medical Center will assess the arrangement and apply the legal, contractual, access-control and security safeguards required for the information involved. Detailed medical records should not be collected or uploaded through the public website.
Retaj Medical Center retains website information only for the period necessary to respond to the request, maintain appropriate communication and security records, address complaints or disputes, and meet applicable legal or regulatory requirements.
Minimum Retention period of logs of website and data collected through forms is 5 years.
If the visitor becomes a patient, only information necessary for the confirmed appointment or healthcare administration may be transferred to the relevant facility system in accordance with the facility's approved process. Website information will not automatically become part of a medical record. Medical records obtained in the facility shall be kept for a minimum period of 25 years.
At the end of the applicable retention period, information will be securely deleted, destroyed or anonymized unless continued retention is required for a documented lawful purpose. Retention must also cover copies held in email, website dashboards, exports and backups.
Retaj Medical Center applies administrative, technical and organizational measures designed to protect website information from unauthorized access, loss, alteration, disclosure, destruction and misuse. Depending on the service and risk, these measures may include:
No internet transmission or electronic storage system can be guaranteed to be completely risk-free. Visitors should submit only the information required for the appointment, callback or enquiry. We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from Site visitors. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
The website may contain links to external platforms such as WhatsApp, Google Maps, Instagram, Facebook, LinkedIn or other websites. These services are operated by independent third parties and may collect information under their own terms and privacy policies.
Retaj Medical Center is not responsible for the privacy practices of independent third-party services. Visitors should review the relevant third-party privacy notice before providing information.
WhatsApp and social-media platforms should not be used for medical emergencies, detailed clinical information, test results, identification documents, payment-card details or passwords unless Retaj Medical Center has expressly provided an approved secure process.
Subject to applicable legal and regulatory requirements, a website visitor may contact Retaj Medical Center to:
Retaj Medical Center may request reasonable proof of identity or authority before responding to a request. A request may be limited or refused where required to protect another person's privacy, website security, legal rights, investigations or other applicable obligations.
Retaj Medical Center maintains procedures to assess and respond to privacy and cybersecurity incidents. Where required, Retaj Medical Center will notify the relevant authority and affected individuals in accordance with applicable requirements.
Visitors may submit a complaint or privacy request using the contact details below. Retaj Medical Center will record the request, verify identity where necessary, investigate the matter and communicate the outcome subject to applicable confidentiality and legal restrictions.
Privacy contact: Privacy Officer / Data Protection Contact
Email: contact@retajmed.ae (use the subject line “Website Privacy Request”)
Telephone: +971 2 66 55 644
Address: An Nisaylah St - Shakhbout City - MSH24 - Abu Dhabi
To help Retaj Medical Center respond, the request should include the visitor's name, contact details, the website form or service concerned, the approximate submission date and a clear description of the request.
Retaj Medical Center may update this Website Privacy Policy when website functions, forms, cookies, providers, legal requirements or processing activities change. The current version and effective date will be published on the website. Material changes will be communicated or new consent obtained where required.
